E-Mail Issues

The club uses e-mail from Club Organiser as the main form of communication for all its members.

Step 1. Log into your Club Organiser account and check that your e-mail address(s) are correct. You can amend the email addresses as appropriate.

If you have forgotten your login details or password, please email membership@chelmsfordcityswimmingclub.org.uk.

Step 2. Check and change if required the email option on your account to YES – this is located under member / personal details on your accounts.

If you have set this to NO then the Club will not be able to send you any emails about anything, this includes training times updates and schedule changes, and you will need to find another way to get this information.

This may have happened if you, or another email address, that you have linked to the account have selected unsubscribe from any of our emails, so please resubscribe.

Step 3. If the email is listed as “bouncing” then you will need to add both no-reply@cluborganiser.co.uk and info@cluborganiser.co.uk to your ‘safe senders’ list, on all the e-mail accounts to ensure that your email provider does not reject the emails as junk or spam messages.

Note. The Club are not able to send any more emails until these issues are resolved by you directly with your email provider and you will need to take the necessary steps with them to ensure that Club emails are not treated as spam or junk.

Once you have ensured that Club emails are not treated as junk please contact us to reset your account – email membership@chelmsfordcityswimmingclub.org.uk.